According to an statement by the Canadian Radio-television and Telecommunications Commission (CRTC) issued on November 2, 2016, “Canadians who use and rely on closed captioning to watch English-language television programming should have access to the highest possible quality of closed captioning in live programming.” The CRTC has been working on that since then and, as a result, the Broadcasting Regulatory Policy CRTC 2019-308 has come to life. A new accuracy rate and measurement model for live programming has been approved stemming from this Regulation. The Commission has established a rate of 98 for English-language live programming, based on the NER model as described in the Canadian NER Evaluation Guidelines.
